We strive to provide our customers with only high-quality products. However, if you have any questions or concerns regarding the received product, please review our return policy.
1. Conditions for Returns and Exchanges
You may request a return or exchange if:
The received product does not match the order (packaging error).
The product has a manufacturing defect or was damaged during delivery.
The expiration date has passed (if indicated).
Returns and exchanges are possible within 14 days from the date of receipt.
2. Non-Returnable Items
According to the law, food products, including herbs, spices, and dried plant materials, are not eligible for return or exchange for reasons unrelated to their quality.
3. Return Procedure
Contact us via email, providing your order number, the reason for the return, and a photo of the product.
We will review your request within 1–3 business days.
If the return is approved, you will be offered an exchange for a similar product or a refund.
4. Refund Policy
If the return is approved, the refund will be processed to your account within 5–7 business days after we receive the returned product.
Refunds will be issued using the same payment method as the original purchase.
5. Contact Information
For any return-related inquiries, please contact us:
info@airp.ee
We are always happy to assist you and resolve any issues as quickly as possible!